How to Order
Placing your order/payment
We recommend booking the order in person at the Gowanus store if at all possible.
You can also call in your order at 718-422-1147.
Please have the following available:
-style and color selection
-size and/or measurements (refer to the How to Measure form)
-method of payment (credit card, personal check, Paypal, or cash)
If booking in person, a 50% non refundable deposit is required with the balance due at the first fitting. Any additional fitting/alteration charges will be due upon pickup.
For bridesmaids, please let us know if you are part of a bridal party. We will not begin production until orders and payments are received from all bridesmaids.
For online and website orders, payment is required in full prior to production including shipping and sales tax if applicable (8.875% in New York state).
Most orders will be shipped 2-3 weeks from order date. Some items may be in-stock to ship immediately. Please let us know if you have an urgent delivery date, and we will do our best to accommodate your request. Rush surcharges may apply.
Once the order is confirmed, the sale is final.
For wedding dresses and bridal parties, we recommend booking 4-6 months in advance. For all other custom orders, we recommend ordering 2-3 months in advance. Delivery/production times may vary depending on the season since we do all of our own production in our Brooklyn studio.
We can often accommodate rush deliveries, subject to a rush surcharge. We also have a limited selection of in-stock styles available for immediate delivery. Please call us or visit our store for availability.
Standard size and regular-price in-stock items can be returned/exchanged within 7 days of receipt for store credit only. If you need to return an item, please contact us for approval. Items returned without prior approval will not be accepted. We will issue a store credit (minus a 15% restocking fee and shipping costs) upon receipt of the returned item in original condition.
Custom orders cannot be returned for exchange or store credit.
All sale items as well as other specified items are Final Sale.